CONTROL4 HIKVISION: Troubleshooting MinMoe Door Station Call Failures

Calling the MinMoe door station from a Control4 Navigator results in the call being ended almost immediately, is often caused by one of the following configuration issues.

Incorrect call audio encoding

Control4 is very specific about the audio encoding that devices use.

Calls to the door station must use G.711ulaw or G.711alaw.

Login to the webui of the MinMoe device and navigate to:

System and Maintenance > System Configuration > Video/Audio > Audio tab

Make sure that the only options listed under Enabled Encoding are as follows (in the same order):

DHCP DNS Settings

We have always had good results from using Google's DNS addresses for the Preferred and Alternate DNS settings.

Navigate to System and Maintenance > System Configuration > Network Settings > TCP/IP

• Related Articles

• CONTROL4 HIKVISION: Troubleshooting Door Station Call Failures

  When a Hikvision door station call fails, you may encounter one of several common error responses. Below are the most frequent messages and the recommended steps to resolve each issue. “Line Busy” or “Engaged” Tone When Dialing Possible Cause: The ...

• Control4 Unifi - Control4 Overwrites UniFi Intercom call group settings

  When using the Chowmain UniFi Driver, the Call group table is incorrectly overwritten. By default, the UniFi Driver automatically sync's and configures the table to allow the intercom to communicate overwriting existing information Solution You MUST ...

• Control4 Govee: Enable Local Network Control and Troubleshooting Local Lights

  Not all Govee lights Support LAN control (an example is that many of their GU10's only support cloud). Some lights may also offer the LAN control setting, however, the protocol may be broken. To confirm full LAN control is supported, use: ...

• Control4 UniFi: Setup Door Unlock In Intercom (Custom Buttons)

  To set up Door Unlocking in a UniFi intercom Ensure you are using the latest version of the Chowmain UniFi Drivers: https://chowmain.software/drivers/control4-unifi Add the Intercom as per normal in UniFi Access: ...

• TROUBLESHOOTING: Control4 Memory Usage: Warning

  Diagnostics show the following Memory Usage: Warning Driver Memory Consumption is higher than expected. This may be normal on some drivers. Cause This is for internal troubleshooting only and indicates that the driver may be using more memory than ...