Hikvision
Hikvision Camera 401 / 403 Authentication issues
Situation Camera drivers are added to the project and everything is working. After a period of time (5min, a week or after a power outage) you (or the customer) see that the cameras stop working and the Camera Tests report an Authentication issue ...
Testing Camera Drivers using VLC
When a camera driver's Video test passes and you are still unable to view an rtsp stream on the Navigators, the first troubleshooting step is to confirm whether the issue is inside Control4 or outside of Control4. Requirements You MUST be onsite ...
CONTROL4 HIKVISION: Live view works locally but not remote
If the camera’s live view functions correctly when connected locally through the Control4 iOS or Android app, but fails to display when accessed remotely (off-network), the issue is typically caused by the ‘Publicly Accessible’ option being enabled ...
CONTROL4 HIKVISION: Troubleshooting Door Station Call Failures
When a Hikvision door station call fails, you may encounter one of several common error responses. Below are the most frequent messages and the recommended steps to resolve each issue. “Line Busy” or “Engaged” Tone When Dialing Possible Cause: The ...
CONTROL4 HIKVISION: Video not showing but driver tests are passing.
How to diagnose This is usually caused when Hikvision stream encryption is enabled. You can confirm if this is the case with the following two methods: In Composer by double clicking on the Hikvision driver and selecting H264 from the Image View ...