Control4 Shelly: Shelly Agent Unable To Connect To Cloud
Problem
Shelly Agent fails to connect to cloud diagnostics shows the Cloud Connection as Invalid
Solution
- Use Display Diagnostics in Shelly Agent for more info
- Ensure you are running the latest version: https://chowmain.software/drivers/control4-shelly-generic#revisions
- Check that Cloud Server is correct, and there is no blank space at the front or end of the string. It needs to contain the https:// still (such as https://shelly-67-zw.shelly.cloud). Double check in https://control.shelly.cloud to ensure that the Cloud server is still correct (it may have changed). For more info: https://help.chowmain.software/portal/en/kb/articles/control4-shelly-obtaining-an-api-key
- Ensure that the API key is correct and there are no spaces at the beginning or end. It should appear similar to "NDY1Y2R1aWA5118E3716D068559B65AAAE171C9263FD112729B5A5AD0EBF30D491B57AAD109A90A6B59E21110E1" Double check in https://control.shelly.cloud to ensure that the Cloud server is still correct (it may have changed). For more info: https://help.chowmain.software/portal/en/kb/articles/control4-shelly-obtaining-an-api-key
- Ensure that the internet is working correctly on the Control4 Controller
- Ensure that the "Cloud Authorisation Key" and "Cloud Server" properties are not mixed up
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