Control4 Shelly Suite: Shelly Incorrectly Shows All Customers Devices

For Shelly Agent to differentiate different systems correctly, Customers must use a different Shelly cloud email login for Shelly Cloud. If customers have multiple Control4 systems, it is also generally recommended to have a different account login for each installation to ensure only devices which exist in the installation are shown to the user.  

If Customers have been incorrectly added to the same account, it is recommended to either split the devices into a separate account or rely on Local discovery only (keep in mind that there may be limitations to local discovery which affect reliability)

Using Cloud authentication in Shelly Agent for accounts which are shared between multiple customers may enable technical customers who have obtained the API key incorrectly, to control other customers devices.  

More Information

More information regarding security and best practices is provided in our Best Practices Guide 

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