GUIDE: Troubleshooting and Diagnostics with Chowmain RTI Drivers
How to obtain logs for RTI drivers.
- Add XP Diagnostics to your project and restart
- Go to the XP Diagnostics page and set the level of the driver to High
- Hit save levels, then reload your project
- NOTE: DO NOT close XP Diagnostics, we need details from the start up process so you need to have XP Diagnostics running when you reload your project. It will automatically reconnect once the project has finished loading. Connecting after the project has loaded means we miss all the licencing, version and start up info which is critical in helping address your issue.
- Once the project has restarted, wait for the driver to load then try the commands you have having trouble with
- Once you have some entries in the logs, hit Get Copy to save the logs
- Send the log file to Chowmainsoft by sumitting a ticket along with information about the issue including timestamps on when you tried the commands you have trouble with.
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