CONTROL4 ELK M1: Emergency Modes, Function keys or/and Chime settings not working
For general troubleshooting, it is recommended to do the following first:
- Ensure
the driver is running the latest version of the Chowmain ELK V2 Driver.
If the V1 driver is being used, it is recommended to remove and replace
the driver with the V2 version. Right Click the driver in Composer and
ensure the Device File is chowmain_elk_m1_v2.c4z
- If
the driver doesn't have a "cloud status" property, it is likely the
original M1 driver from the Control4 database which was not developed by
Chowmain and is no longer supported by Snap.
- Ensure that the driver has an active trial or is licenced. The driver will not work if it is showing an expired trial
- It
is recommended that the panel is running 5.3.30 or later firmware.
Versions older than 5.3.10 in particular are likely to experience issues
- Use the Display Diagnostics action (the output is shown in the lua tab) to check for any obvious errors
Some commands such as setting Emergencies (Fire, Medical,police), using Function keys or setting the chime require a physical M1 Keypad to be connected to the panel and assigned to the required area for some functionality to work. This is a limitation of the M1 panel and not the driver.
The API for ELK M1 requires that we send these to a keypad allocated in an area, instead of to the area itself. Without a keypad connected, it is unable to do so.
For Emergencies, ensure that a function key has been correctly configured in ELKRP on all keypads in the area, and that you've configured the function key in Control4
Related Articles
Control4 ELK M1: Zone status does not correctly respond properly or Realtime status is not correct
Ensure you are using the latest version of our ELK M1 V2 driver. You can identify this by right clicking on the device in System Design on Composer, and pressing Get Info. The filename must say chowmain_elk_m1_v2.c4z. If the original filename of the ...CONTROL4 ELK M1: Unable To Connect To Panel via Serial
We recommend installers use Ethernet instead of Serial (via M1-XEP or other approved ELK ethernet M1 devices) as it enables improved troubleshooting, management and more reliable connectivity to the M1 panel For general troubleshooting, it is ...CONTROL4 ELK M1: Unable To Connect To Panel via Network
For general troubleshooting, it is recommended to do the following first: Ensure the driver is running the latest version of the Chowmain ELK V2 Driver. If the V1 driver is being used, it is recommended to remove and replace the driver with the V2 ...Control4 ELK M1: System Requirements
Control4 OS3.3.3+ (X4 is supported) Ensure Panel is using the following firmware: M1 Panel (Boot Version): 3.3.6 M1 Panel (Firmware Version): 5.3.30 (earlier versions will NOT work correctly) M1XEP (Boot Version): 2.0.4 (if using Ethernet) M1XEP ...CONTROL4 ELK M1: Unable To Arm / Disarm
For general troubleshooting, it is recommended to do the following first: Ensure the driver is running the latest version of the Chowmain ELK V2 Driver. If the V1 driver is being used, it is recommended to remove and replace the driver with the V2 ...